Refund policy

Vortak Games wants to make sure you're 100% happy, we are committed to this with our Return and Refund policy.

We offer a full money back guarantee on all orders prior to the date of shipment. No restrictions. No questions asked.

Damaged Goods - We offer full refunds on games damaged during shipping. If a game arrives damaged, just contact us within 14 days from date of receipt of items to receive a full refund on the price of the item or replacement if available. We will pay for return shipping and send you a return shipping label to use.
Defective Parts - If your game has a production defect just contact us within 14 days from date of receipt of item, we'll send you replacement pieces/parts if available. If not available in our inventory, we'll work with the manufacturer on your behalf to obtain replacement pieces/parts which we will ship at our expense.
Incorrect Goods - If you receive a wrong order, just contact us within 14 days from date of receipt of items to receive a full refund on the price of the item or replacement if available. We will pay for return shipping and send you a return shipping label to use.
Changed your mind - If you simply decide you no longer want the game, just contact us within 14 days from date of receipt of items to receive a refund on the price of the game for unopened and undamaged merchandise. We will deduct the cost of the return shipping label from the refund amount and send you a return shipping label.

Products Returned After the Prescribed Period - we do not guarantee refunds or shipping on returns after the 14 days of receipt of the items. We will, however, work with customers on a case by case basis.

By placing your order you accept responsibility to receive delivery of your order at your designated shipping address.

How to request a return and/or refund

Our goal is to make you happy. If you are unhappy for any reason with your order, please email us at Vortak Games and let us know what we can do.